Terms Of Service

Effective Date: August 17, 2025

Welcome to Chachy Ki Dukan. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (“Services”) operated by Chachy Ki Dukan ("we", "our", or "us"), hosted and powered by Shopify Inc.

By using any part of the Services, you agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink, such as our Privacy Policy (the “Privacy Policy”). If you do not agree to all the terms and conditions herein, you must not access or use our Services.

1. Eligibility

You may use the Services only if you are at least the age of majority in your jurisdiction, or if you are under that age, you have obtained consent from a parent or legal guardian. By using our Services, you represent and warrant that you meet these eligibility requirements.

2. Use of the Services

You agree not to use the Services for any unlawful, unauthorized, or prohibited purpose. You also agree not to:

  • Interfere or attempt to interfere with the proper working of the Services;

  • Use any automated system (including bots, crawlers, or scrapers) to access the Services;

  • Reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without express written permission from us;

  • Upload or transmit any viruses or malicious code.

We reserve the right to terminate your use of the Services or your account for violating any of the prohibited uses.

3. Account Registration and Security

To use certain features of our Services, you may be required to create an account. You agree to provide current, complete, and accurate information and to keep your account credentials confidential. You are responsible for all activity that occurs under your account.

We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Orders, Billing, and Payment

When you place an order through our Services, you agree to provide accurate and complete information, including billing details. All prices are listed in your local currency unless otherwise noted.

We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or if we suspect fraudulent activity.

Payment processing is handled securely by Shopify Payments and other third-party providers. By submitting your payment details, you authorize these parties to charge your payment method for the total amount of your order.

5. Shipping, Returns, and Exchanges

Please refer to our Return & Exchange Policy and Shipping Policy (available on the website) for detailed information about your rights and responsibilities in relation to product delivery and returns.

6. Intellectual Property

All content, design elements, and materials available through the Services—including logos, images, product names, text, and layout—are the property of Chachy Ki Dukan or its licensors and are protected under intellectual property laws.

You may not reproduce, distribute, modify, display, or use any part of our Services or content for commercial purposes without our prior written consent.

7. Third-Party Services and Links

Our Services may include links or integrations with third-party websites and platforms not controlled by us. We are not responsible for the content, privacy policies, or practices of such third parties. Your use of third-party services is at your own risk and subject to their own terms and policies.

8. Disclaimer of Warranties

We do our best to ensure the accuracy and reliability of our Services, but we do not guarantee that:

  • The Services will be error-free, secure, or uninterrupted;

  • The results obtained from using the Services will be accurate or reliable;

  • Any errors in the Services will be corrected.

The Services are provided "as is" and "as available" without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, Chachy Ki Dukan and its affiliates, directors, employees, and agents will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Services, including but not limited to:

  • Lost profits or revenues;

  • Loss of data;

  • Errors or omissions in content;

  • Delay or failure of performance.

10. Indemnification

You agree to indemnify, defend, and hold harmless Chachy Ki Dukan, its affiliates, partners, employees, and Shopify from any claim, demand, loss, or liability, including legal fees, arising out of:

  • Your use of the Services;

  • Your breach of these Terms;

  • Your violation of any law or third-party rights.

11. Changes to These Terms

We may update or modify these Terms at any time to reflect changes in our practices, legal requirements, or for other operational reasons. We will update the “Effective Date” at the top of this page and post the revised version on our website.

Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.

12. Termination

We reserve the right to suspend or terminate your access to the Services at our sole discretion, with or without notice, for any reason, including if we reasonably believe that you have violated these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Lahore, Pakistan.

14. Contact Us

For any questions about these Terms or if you need help with your account or purchases, please contact us at:

📧 Email: chachykidukan@gmail.com
📞 Contact: +923353155519
🏢 Address: Hall Road, 14th Floor, Arif Centre, Lahore, 54000, PK

By using the Services, you agree to these Terms of Service in full.